Welcome to the FAQ section of our site.  As we come across frequently asked questions, we will answer them in this section.

FAQ last updated January 22, 2008.

1)  QUESTION:  When I look at my payment information, why is there a balance of $10 or $20 showing?

ANSWER:  In order to keep the credit card transaction costs to a minimum, we offer GetQuik customers a small credit balance, typically $10. So when a customer"s balance is less than $10, we defer processing the transactions till one of the 2 events occurs:

- Your credit balance exceeds $10 dollars, or
- More than 2 weeks pass since your last transaction.

So for example, if you order a $7.50 order and your credit balance is then $7.50, your credit card has not yet been charged at the time of transactions. If you then order a $8.00 order and your credit balance is then $15.50, your credit card would then be charged for the sum of these two transactions at the time of this purchase or $15.50. Your credit balance would then be returned to $0.

If the 2nd scenario, if you order a $7.50 order and then do not place an order with GetQuik for a couple of weeks, then in a couple of weeks, you would be charged $7.50 after the time deadline elapses. Your credit balance would then be returned to $0.

2)  How do I navigate the menus online?

ANSWER:  Click the LIST ALL RESTAURANTS button in the top right hand corner of the web site.  Then choose a restaurant from the list.  On the left hand tool bar you will see a list of menu categories.  Clicking a menu category will show you the details of the product listings and prices.

3)  What is a Group Order?

ANSWER:  A group order is an automated way that a person can invite other people to participate in an order.  The person who initiates the group order can invite people by entering their emails.  Our system generates an email to notify these folks to see if they wish to participate in your order.  If they do wish to participate, they can add their order items to your group basket.  You can set parameters such as maximum order amount, time to respond, and payment rules as a group coordinator.

4)  If I made an order in error, what do I do?

ANSWER:  Since our system is automated, the order is transmitted automatically to the merchant once you place the order on-line.  However, if you wish to cancel the order, you can either contact the restaurant directly or email GetQuik customer support at support@GetQuik.com or call us at 408-884-3889.  The restaurant"s telephone number will be listed on your confirming email.

5)  How do your deliveries work?

ANSWER:  GetQuik is strictly a technology company.  If you see a listing that shows a restaurant offers delivery, the restaurant themselves will be handling the delivery.  We provide the restaurant with the delivery address and information so they can complete your order.  Please be prepared to show a form of ID to the delivery person.

6)  Why is my credit card showing a $1 authorization hold from GetQuik when I registered?

ANSWER:  In order to validate a customer"s credit card is valid and authorized, GetQuik verifies the following information matches:

a)  Credit Card (if valid),

b)  Expiration Date (is accurate),

c)  Pin # (is accurate), and

d)  The billing address is accurate (the address where your credit card bills are received).

In order to verify this information is accurate, we send a $1 authorization request (NOT A CHARGE) to PayPal.  If all the information matches, your credit card is authorized for use.  This $1 authorization hold is not a charge and will be released after a day of two when the hold expires. 

7)  I understand that GetQuik offers a mobile application client for simplified ordering.  How can I get and use that mobile application.

ANSWER:  Our Beta mobile application solution is now available.  We are currently supporting 70+ Cingular-based handsets with our Java-based (J2ME) application.  As well, we have a more universal WAP-based application that is not handset or carrier dependent which is available now. 

8)  I would like to view the restaurant listing by City or Cuisine Type.  Is that possible?

ANSWER:  Yes.  Click on the CITY category title, and you will be able to view the restaurant list in alphabetical or reverse-alphabetical listing.  Cuisine Type works the same way.

9)  How do I know my payment information and payments are secured?

ANSWER:  We use https encryption using an SSL certificate security from CoModo to encrypt your billing information.  We use the payment leader PayPal to clear your financial transactions.

10)  What if the restaurant does not have the items I am ordering?

ANSWER:  This does happen from time to time.  A restaurant may run out of an item due to an unexpectly large order.  In this case, the restaurant or GetQuik support contact will check with you to see if you wish to change or cancel your order.

11)  How do I know my order will be ready on time and accurate?

ANSWER:  We have instituted a merchant rating tool, similar to an eBay type self-monitoring system.  A customer has the ability to rate a restaurnt"s performance in the following areas:  Food Quality, Order Accuracy, Customer Service, Punctuality, and whether you would order from them again.

Restaurants with an unusually high occurance of negative reviews will be given warning and training, and may be suspended in order to ensure a high quality of service for all GetQuik orders.

12)  What if I place my order, and the store is not open?

ANSWER:  The system has the stores hours of operation and services which prevent a user from requesting an order outside of these hours of operation. 

13)  For pickup orders, where do I get my food?

ANSWER:  Restaurants may have different areas for pick-up.  You can get your pick-up order at a restaurants normal pick-up area which is usually at a dedicated pick-up area or at the hostest section.  Please bypass the order line as that is one of the primary benefits you get with the GetQuik service.

14)  Do I pay the restaurant at the time of pick-up or delivery?

ANSWER:  NO!  The GetQuik restaurants know that you are paying up directly for the orders, and are trained to know that no payment to them is required at the time of order pick-up or delivery.

15)  Can I use the GetQuik system if I do not register for an account?

ANSWER:  Yes.  Although you do not have the full functionality of a registered GetQuik account holder, you can browse menus and walk through our site without having to register.  In order to place an order, you will need to register for a GetQuik account and provide a valid billing source.

16)  I am experiencing some strange user interface issues.  What is the problem?

ANSWER:  We have done the bulk of our development and testing on Internet Explorer.  It has come to our attention that users who are working with Firefox, Netscape, etc. might have some inconsistent user interface issues.  We are currently working on fixing these incompatibilities.  If you use Internet Explorer, you will have the smoothest experience.

17)  Are there any subscription fees for using the service?

ANSWER:  No.  GetQuik does not charge any subscription fees.